From call routing to AI coaching, every feature is designed to help your team convert more calls into revenue.
Built for sales teams, contact centres, and growing businesses
Make and receive calls from anywhere — browser, desktop app, or mobile — with no hardware required. Provision local, mobile, and toll-free numbers across Australia, the US, UK, and India. All calls route through our global edge network for reliable, low-latency audio.
Understand every call with AI transcription, sentiment analysis, and coaching scores. Talkwisely analyses 100% of calls automatically — not a sampled few percent. Dashboards surface trends in call volume, handle time, and agent performance in real time.
Automatically record every inbound and outbound call with encrypted cloud storage and instant playback. Recordings are searchable by keyword, agent, or date — and can be exported or deleted to meet your data retention policies.
Send and receive messages on the channels your customers already use. Two-way SMS and WhatsApp messaging are built into the same interface as voice — so your team manages all conversations from a single dashboard.
Route calls to the right person every time with multi-level IVR, priority queues, and skills-based routing. Callers are matched to agents by department, language, or expertise — reducing transfers and improving first-call resolution.
Get real-time coaching suggestions and post-call performance scores for every rep. The AI engine detects talk-to-listen ratio, filler words, and missed objection-handling opportunities — then delivers actionable feedback automatically.
HOW IT WORKS
Talkwisely connects your phone system, messaging, and analytics in a single workspace. No silos, no switching tabs — just your team and their calls.
One platform. Four countries. Every channel — calling, SMS, toll-free, and SIP PRI — managed from a single workspace.
Book a demo and see how Talkwisely can transform your team's performance.